MEDFORUM PTY LTD – PRIVACY POLICY

Medforum Pty Ltd (ABN 37 653 446 836) (we, us or our) respects your privacy and is committed to protecting the personal information that you provide us in accordance with the Privacy Act 1988. We are a highly respected and independent media company which focusses on the Western Australia medical community. This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, when distributing a monthly magazine and weekly digital newsletter (Products), making available to you access to our website available at https://mforum.com.au/, providing a platform for advertisers in the medical industry and providing you with the opportunity to subscribe to our services or Products (Services) or when otherwise interacting with you.

Personal information means information or an opinion (including part of a database); whether true or not; whether recorded in a material form or not; about an individual whose identity is apparent or can reasonably be ascertained. It is any information that can be used to identify a person, including, but not limited to, their name, address, telephone number, email address, date of birth, credit card details, employer, employment history and website visitor details.

The types of personal information we may collect about you include:

As a subscriber or an advertiser, when you attend an event hosted by us and/or when you contribute to our website:

  • your name;
  • details of your employer and job title;
  • details relating to your qualifications, professional associations and memberships;
  • your contact details, including email address, postal address and/or street address, and/or telephone number;
  • your preferences and/or opinions;
  • details of Products we have provided to you and/or that you have enquired about, and our response to you;
  • your credit card or other payment details (including through our third-party payment processor);
  • information you provide to us, including through feedback, customer surveys or otherwise;
  • details of services we have provided to you and/or that you have enquired about, and our response to you;
  • support requests submitted to us and our response to you;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

When you visit our website:

  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour;
  • your contact details, including email address and/or telephone number;
  • your preferences and/or opinions;
  • information you provide to us, including through feedback, customer surveys or otherwise;
  • details of services we have provided to you and/or that you have enquired about, and our response to you;
  • support requests submitted to us and our response to you;
  • information about your access and use of our Services, including through the use of Internet cookies, your communications with our online Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider;
  • additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information; and
  • any other personal information requested by us and/or provided by you or a third party.

When you apply to work for us:

  • your name;
  • details of your current employer and job title;
  • details of your previous employers and their contact details;
  • details relating to your qualifications, professional associations and memberships;
  • your contact details, including email address, postal address and/or street address, and/or telephone number; and
  • such additional personal information that we may require that you provide to us, directly or indirectly, during the job application process.

Sensitive information means information or an opinion about an individual’s racial or ethnic origin; or political opinions; or membership of a political association; or religious beliefs or affiliations; or philosophical beliefs; or membership of a professional trade association; or membership of a trade union; or sexual preferences or practices; or criminal record; that is also personal information or health information about an individual.

The types of sensitive information we may collect about you include:

  • your professional associations and memberships; and/or
  • your health information.

Unless otherwise permitted by law, we will not collect sensitive information about you without first obtaining your consent.

How we collect personal information

We collect personal information in a variety of ways, including:

Directly: We collect personal information which you directly provide to us, including you make an advertising booking, when you make a payment for our services, when you become a subscriber to our magazine, when you contribute to our magazine, when you apply to work for us, when you attend our events, when you enter a competition, when you contact us with an enquiry or when you request our assistance via email or over the telephone.

Indirectly: We may collect personal information which you indirectly provide to us while interacting with us, such as when you browse our website or social media platforms or when you review our Products and/or Services on a third-party platform.

Why we collect, hold, use and disclose personal information

We use the information provided by you for several purposes as set out below.

As a subscriber or an advertiser, when you attend an event hosted by us and/or when you contribute to our website:

  • to fulfil your request for advertising bookings;
  • to add you to our subscriber list;
  • to respond to your enquiry or to assist us in providing you with a better service;
  • to provide our Products and Services to you, including to:
    • enable you to access and use our website;
    • enable you to subscribe to our Services and to purchase our Products; and
    • dispatch and deliver our Products to you.
  • to contact and communicate with you about our Products and Services, including in response to any support requests you lodge with us or other enquiries you make with us;
  • for internal record keeping, administrative, invoicing and billing purposes;
  • for analytics, market research and business development, including to operate and improve our Services and Products;
  • for advertising and marketing, including to send you promotional information about our Products and Services, to keep you up to date on the latest announcements, special offers, or competition and other information that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and/or
  • if otherwise required or authorised by law.

When you visit our website:

  • to provide our website to you;
  • to contact and communicate with you about any enquiries you make with us via our website;
  • for analytics, market research and business development, including to operate and improve our Services;
  • for advertising and marketing, including to send you promotional information about our Products and Services and other information that we consider may be of interest to you;
  • to comply with our legal obligations and resolve any disputes that we may have; and/or
  • if otherwise required or authorised by law.

When you apply to work for us:

  • to assess your suitability for employment with us;
  • to verify your references and qualifications;
  • to comply with our legal obligations and resolve any disputes that we may have; and/or
  • if otherwise required or authorised by law

Our disclosures of personal information to third parties

We may disclose personal information to:

  • third party service providers for the purpose of enabling them to provide their services, to us, including (without limitation): IT service providers, data storage, web-hosting and server providers, email marketing providers, couriers, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators;
  • our employees, contractors and/or related entities;
  • our existing or potential agents or business partners;
  • anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred;
  • courts, tribunals, regulatory authorities and law enforcement officers, as required or authorised by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
  • sponsors or promoters of any promotions or competitions we run;
  • third parties to collect and process data; and
  • any other third parties as required or permitted by law, such as where we receive a subpoena.

Google Analytics: We may have enabled Google Analytics Advertising Features. We and third-party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers together.

You can opt-out of Google Analytics Advertising Features including using a Google Analytics Opt-out Browser add-on found here. To opt-out of personalised ad delivery on the Google content network, please visit Google’s Ads Preferences Manager here or if you wish to opt-out permanently even when all cookies are deleted from your browser you can install their plugin here.  To opt out of interest-based ads on mobile devices, please follow these instructions for your mobile device: On android open the Google Settings app on your device and select “ads” to control the settings. On iOS devices with iOS 6 and above use Apple’s advertising identifier. To learn more about limiting ad tracking using this identifier, visit the settings menu on your device.

Overseas Disclosure

We may store personal information overseas. Where we disclose your personal information to the third parties listed above, these third parties may also store, transfer or access personal information outside of Australia.

Unless we seek and receive your consent to an overseas disclosure of your personal information, we will only disclose your personal information to countries with laws which protect your personal information in a way which is substantially similar to the Australian Privacy Principles and/or we will take such steps as are reasonable in the circumstances to require that overseas recipients protect your personal information in accordance with the Australian Privacy Principles.

Storage and security

We are committed to ensuring that the personal information we collect is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

While we are committed to security, we cannot guarantee the security of any information that is transmitted to or by us over the Internet. The transmission and exchange of information is carried out at your own risk.

Cookies

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies, by themselves, do not tell us your email address or other personally identifiable information. If and when you choose to provide our online website with personal information, this information may be linked to the data stored in the cookie.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Links to other websites

Our website may contain links to other party’s websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.

Use of Google API Services (this section applies to personal information accessed through Google API Services)

We may use Google’s Application Programming Interface (API) Service to enable us to provide our Services and Products to you and to analyse metrics collected by us in respect of the provision of our Products and Services.

Our use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (set out in the Google API Services User Data Policy).

We only transfer the personal information to others if it is necessary to provide or improve our Services or as necessary to comply with applicable law or as part of a merger, acquisition or sale of assets where we notify you of this.

We do not use or transfer the personal information for serving ads, including retargeting, personalised or interest-based advertising.

We have policies and procedures in place setting out appropriate safeguards for protecting your personal information obtained with the Google APIs. We will also ensure that our employees, agents, contractors and successors comply with the Google API Services Data Policy.

Individuals under 18

The Services and Products are not directed to individuals who are under the age of 18 and we do not solicit or knowingly collect personal information from children under the age of 18. If you believe that we have unknowingly collected any personal information from someone under the age of 18, please contact us immediately.

Your rights and controlling your personal information

Your choice: Please read this Privacy Policy carefully. If you provide personal information to us, you understand we will collect, hold, use and disclose your personal information in accordance with this Privacy Policy. You do not have to provide personal information to us, however, if you do not, it may affect our ability to provide our Services to you and your use of our Services.

Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

Anonymity: Where practicable we will give you the option of not identifying yourself or using a pseudonym in your dealings with us.   

Restrict and unsubscribe: To object to processing for direct marketing/unsubscribe from our email database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.

Access: You may request access to the personal information that we hold about you.  An administrative fee may be payable for the provision of such information. Please note, in some situations, we may be legally permitted to withhold access to your personal information. If we cannot provide access to your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal. If we can provide access to your information in another form that still meets your needs, then we will take reasonable steps to give you such access.

Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, out of date, incomplete, irrelevant or misleading. Please note, in some situations, we may be legally permitted to not correct your personal information. If we cannot correct your information, we will advise you as soon as reasonably possible and provide you with the reasons for our refusal and any mechanism available to complain about the refusal.

Complaints: If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response, you also have the right to contact the Office of the Australian Information Commissioner.

Amendments: We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

For any questions or notices, please contact us at:
Medforum Pty Ltd (ABN 37 653 446 836)
Email: info@mforum.com.au
Last update: 17 February 2022
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